Privacy Policy

Effective date: August 19, 2026

MINDSET TO LIFE COACHING ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By accessing or using our services, website, mobile applications, communications, or other offerings (collectively, the "Services"), you consent to the practices described below.

  1. Information We Collect

  • Personal Information you provide

    • Contact and identity: name, email address, phone number, postal address.

    • Account details: username, password, profile information.

    • Payment and billing: credit/debit card information, billing address, transaction history (collected via secure third-party payment processors).

    • Client intake and coaching documents: goals, personal history, health and wellness information, assessments, session notes, and other information you voluntarily provide.

    • Communications: messages, emails, chat transcripts, recordings of coaching sessions (if recorded with consent).

  • Automatically Collected Information

    • Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, session duration, clickstream data, and referral source.

    • Analytics: aggregated or anonymized data about how users interact with our Services.

  • Information from Third Parties

    • When you connect with third-party services (calendar, social login) or when we receive information from partners, vendors, or publicly available sources.

  1. How We Use Your Information We use information to:

  • Provide, operate, and maintain the Services.

  • Deliver coaching, schedule sessions, manage client relationships, and provide support.

  • Process payments, invoices, and refunds.

  • Communicate: send confirmations, reminders, updates, marketing, and administrative messages.

  • Personalize your experience and improve our offerings.

  • Perform analytics and track performance and trends.

  • Detect, prevent, and address technical issues, fraud, or other illegal activity.

  • Comply with legal obligations and enforce our Terms of Service.

  1. Legal Bases for Processing (where applicable)

  • Performance of a contract (providing services you request).

  • Consent (where you have given it, e.g., marketing emails).

  • Legitimate interests (improving services, fraud prevention, direct marketing where permitted).

  • Legal compliance and protection of rights.

  1. Sharing and Disclosure We do not sell your personal information. We may share information in these circumstances:

  • Service providers and vendors: payment processors, hosting providers, CRM, analytics, scheduling, and communication tools — only as needed to deliver Services.

  • Coaches and contractors: independent coaches, assistants, or professionals engaged to provide services.

  • Legal and safety reasons: when required by law, to respond to legal processes, to protect rights, property, safety of users or the public, or to detect and prevent fraud.

  • Business transfers: in connection with a merger, acquisition, bankruptcy, or sale of assets; affected users will be notified when possible.

  • With your consent: when you instruct us to share information with others (e.g., referrals, third-party integrations).

  1. Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; while we strive to protect your data, we cannot guarantee absolute security. Promptly report any suspected security breach to us.

  2. Data Retention We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. We may retain anonymized or aggregated information indefinitely.

  3. Your Choices and Rights

  • Access and correction: You can access, update, or correct your account information via your account settings or by contacting us.

  • Deletion: You may request deletion of your personal information; we will comply unless retention is required for legal or legitimate business reasons.

  • Objection or restriction: Where applicable, you can object to or request restriction of certain processing activities.

  • Opt-out: You can opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us.

  • Cookies and tracking: You may control cookies and similar technologies through your browser settings and device preferences. Blocking certain cookies may affect functionality.

  • Data portability: Where applicable, you may request a copy of your personal information in a practicable format.

To exercise rights, contact us as set out below. We may need to verify your identity before responding to requests.

  1. Children Our Services are not intended for children under 13 (or higher age where required). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take steps to delete it.

  2. International Data Transfers We operate in the United States and may transfer,